POLICIES

Cancellation Policy

Out of respect to the time of our technicians and guests, we ask that you give us 24-hours advance notice if you need to cancel your appointment. In the event that you need to reschedule within 24-hours, you will be asked to hold your reservation with a credit card.

A courtesy reminder for your appointment will be sent 48 hours in advance.

 

Children

We welcome children as guests to our salon for services at the rate of each stylist’s haircut.

Children eight & under must be accompanied by another adult who can watch them while you get your service done. Children nine & up are welcome to wait in the retail area during services.

Please be mindful that we have glass, hot tools, sharp scissors and an environment that is not conducive to allow waiting children. We appreciate your understanding.

 

Punctuality

Our desire is to offer you the best experience possible here at Ninety-Fifth Street Salon & Spa. Arriving late can create a stressful experience for both the technician and the guest. Please note that any client 15 minutes past the time of his/her reservation may be asked to adjust their service or reschedule for another time.

If you have any questions regarding our policies, feel free to reach out by e-mail at 95thstreetsalon@gmail.com

Customer Satisfaction

It is our mission to provide you with exceptional salon and spa services. Our staff put a lot of thought into how they can best serve you and work really hard to make sure that the experience exceeds your expectations. Because of this we do not refund services. Instead, we ask that if for some reason you are not satisfied with your service, please reach out to us so that we can make it the best experience for you.

Chemical Processing Policy

The staff at 95th Street Salon & Spa has advanced training in color and cutting techniques. It is our expectation to fully meet your haircare needs. All clients for hair services should be advised that:

  1. Multiple techniques are used in precision cutting. Stylist’s techniques vary by philosophy and training. The stylist, in cooperation with you, will determine the best techniques to use on your hair.
  2. Use of chemical processing (color, highlighting, balaiage/ombre & perms,) is not an exact science. Natural underlying hair tones and condition of hair can greatly offset the final outcome. Every effort is made on the stylist’s part to communicate and discuss your special hair needs. Hair color swatches are only and indicator of what hair will look like upon completion.
  3. All corrective color services require a consultation with one of our staff members and will be starting at $90 an hour for the duration of the service.
  4. The client assumes all risk and responsibility of any possible allergic reactions to chemical processing.

Every effort is made to communicate with you to achieve the results you desire. We guarantee we will work with you to obtain your hair goals within the natural abilities of your hair. We are committed to client satisfaction; therefore we do not offer refunds for services. However, we are willing to work within standard protocol to create the style and look you desire.