Policies

Our salon policies were crafted to help keep you comfortable and make doing business with us easier. Please review this information before your visit to ensure you are in-the-know.

Have questions? Don’t hesitate to contact us at (303) 666-7036.

CANCELLATIONS

We do everything we can to help remind our guests of their upcoming reservation. We provide 48-hour confirmation calls in addition to text message or email reminders for guests who have agreed to this service.

As a courtesy to other guests and our staff, WE REQUIRE at minimum, 24 hours advance notice, should you need to cancel, reschedule or otherwise make changes to your reservation.

We reserve all appointments with a credit card, securely held on file.

No shows/no calls will be charged 100% of the service reserved.

If you are unable to make your service(s) less than 24 hours before your reservation, and call to cancel or reschedule, you will be charged 50% of the cost to the card on file.

In the event that you fall ill or have an emergency and your reservation is within the 24-hour window, please give us a call and we will gladly reschedule your reservation.

You will incur a $30 cancellation fee to the card on file.

Please note: Our service providers are paid on commission—when the guest fails to show up for the reservation our service providers do not get paid.

HOW TO RETURN A PRODUCT

We guarantee your Aveda purchases 100%, as well. We want you to be using the products that are right for you. In the instance you get a product home and it is not what you expected or not delivering the results you desired, please return that product and we will find the product that is right for you. We do not issue cash refunds, however, if we cannot find the right product for you we will issue a store credit to be used on future services or product purchases.

All makeup sales are final. GIFT CARD SALES CANNOT BE REFUNDED. Please treat gift cards like they are cash. In the event you no longer have the gift card in your possession there are no guarantees that we can honor the gift card.

ARRIVALS

We know your time is precious and we do our best to run on time. Planning to arrive 10 minutes prior to the start of your service will allow us to confirm all information we have on file for you is current, and support your service beginning at the scheduled time.

Life happens. If you are running late, please call ahead. We can help you know if we will still be able to accommodate you or, if we need to, reschedule to another time. We will always do our best to see you but we have to consider the impact on our other guests, as well.

CHILD SAFETY

We know your children are great little people, but not all children are created equal. For the safety and comfort of your children, yourself, and our guests, we appreciate your support and understanding of our guidelines regarding having your children in the salon and spa.

Please make all necessary child care arrangements prior to your visit.

Children under 10 years old are not allowed in the salon/spa without additional guardian supervision.

Due to the use of hot tools, sharp tools, and chemicals on the salon floor, for your child’s safety and protection, we ask that NO children be present on the salon floor. This includes strollers, empty salon chairs, or in your lap.

Ninety-Fifth Street Salon & Spa does not, under any circumstance, assume responsibility for the well-being of your child during your visit. The guardian assumes all liability for any damages to the retail area during the duration of your time with us.

Please plan to arrive at least 10 minutes prior to your scheduled start time—this will allow you to tour and become comfortable with the spa, complete consultation paperwork, and enjoy a beverage prior to the start of your services(s).

Our spa is a NO PHONE ZONE. To ensure that you are able to receive the most tranquil spa experience, we ask that you silence or turn off any and all electronic devices prior to entering the spa area.

Please leave all valuables at home. Whether you are receiving massage, facial, or nail care services, there is an element of massage involved in every service that Ninety-Fifth Street Salon & Spa provides. In order to safeguard your valuables from product exposure or loss, we ask that you do not bring your valuables to your spa services(s).

SERVICE GUARANTEE

It is our mission to provide exceptional salon/spa services with a gentleness of spirit to ensure all guests experience a renewal of self, both physically and mentally.

All Ninety-Fifth Street Salon & Spa services are guaranteed 100%. In the instance that you are anything but happy with your service, let us know within 72 hours of the date of service and we will ensure that you are rebooked with your service provider at NO COST.

In most instances, the fix is a simple solution that may take less than an hour to resolve. We strive to limit situations like these through in-depth consultations and visual tools. Anytime you can provide us with images of inspiration, it ensures you and your stylist are speaking the same language. It is for these reasons that we do not issue refunds on services rendered.

Thank you for choosing Ninety-Fifth Street Salon & Spa. We look forward to serving you!