Ninety-Fifth Street Policies
Reservations and Cancellation Policy
Appointments are recommended. We require a credit card to reserve your service when scheduling a salon/spa appointment. A courtesy call is made by our guest services department 48 hours before your appointment.
If you are unable to keep your reservation and must reschedule, we ask that you please notify us a minimum of 24 hours in advance. We reserve the right to charge clients who do not honor their reservation as follows:
- Less than 24 hours notice: 25 percent cost of the service charged.
- Failure to notify of cancellation: the full price of service will be charged.
Time is valuable to us all. We ask that you arrive 10 minutes prior to all facial, body and massage services so that you may relax, change and receive the full benefit of your reservation time. Any client arriving 15 minutes past the time of his/her reservation may be asked to shorten their scheduled service time.
Out of respect to our other guests, and for their own safety, children 12 and under are not allowed in salon or spa areas unless they are receiving a service. Children may not be in the retail area unless supervised by an adult.